Privacy policy

Muddat ("we") operates shopmuddat.com (powered by Shopify) to provide our e-commerce services. This policy details our privacy practices regarding your data.

1. Information We Collect

  • Contact & Account Details: Name, billing/shipping addresses, phone, email, username, and password.

  • Financial & Transaction Data: Payment card info, financial accounts, order history, cart items, wishlists, and exchanges.

  • Technical & Usage Data: IP address, device/browser details, browsing interactions, cookies, and Meta Pixel tracking data.

  • Communications: Content from customer support inquiries and direct messages.

2. Sources of Information

  • Directly From You: When you create an account, browse, buy, or contact us.

  • Automatically: Via cookies, pixels, and device connections.

  • Third Parties: Service providers, marketing partners, and business platforms.

3. How We Use Information

  • Fulfillment & Services: Process payments, manage orders through logistics partners (e.g., PostEx), handle returns, and customize your experience.

  • Marketing & Advertising: Send promotional updates and deliver targeted ads via platforms like Meta based on browsing and purchase history.

  • Security & Compliance: Authenticate accounts, prevent fraud, secure platform operations, and comply with legal obligations.

  • Support: Respond to inquiries and provide order updates.

4. Data Sharing & Third Parties

We do not sell or rent personal information. We share data only with:

  • Service Providers: Shopify, WooCommerce, and vendors handling IT, cloud storage, and analytics.

  • Logistics Partners: Delivery services like PostEx for fulfillment.

  • Marketing Partners: Meta for targeted advertising (subject to your opt-out rights).

  • Legal Authorities: To comply with laws, legal processes, or corporate transactions (e.g., mergers).

  • Shopify: Utilizes certain data across its merchant network for platform improvements (governed by Shopify's privacy policy).

5. Security & Retention

  • Security: We use safeguards to protect data, though no internet transmission is 100% secure.

  • Retention: Data is kept as long as necessary for account management, service delivery, legal compliance, and dispute resolution.

  • Children's Privacy: Services are not intended for minors under the age of majority.

6. Your Rights & Choices

Depending on your jurisdiction, you may request to:

  • Access, Correct, or Delete: View, update, or erase your personal information.

  • Portability: Receive or transfer a copy of your data.

  • Opt-Out of Marketing: Use the unsubscribe link in emails or adjust Meta ad preferences.

  • Manage Cookies: Adjust settings directly within your web browser.

7. Contact Information

Reach out to our team with privacy questions or to exercise your rights:

  • Email: muddatstudio@gmail.com or contact@shopmuddat.com