Refund policy

At Muddat, we want you to love what you wear. If something isn't quite right, we are here to help you get it sorted.

Exchange Window

We accept exchange requests within 48 hours of order delivery. To be eligible for an exchange:

  • Size / Color / Article was inaccurate.
  • Product had a manufacturing defect.

  • Items must be unworn, unwashed, and in their original condition.

  • All original product tags and packaging must be intact.

Non-Exchangeable Items

The following items cannot be returned or exchanged unless defective:

  • Clearance or "Final Sale" items.

Exchange Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for exchanging non-defective items. Return shipping fees are non-refundable.

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery at contact@shopmuddat.com with photos of the issue. In these cases, Muddat will cover all replacement shipping charges.

Exchange Process

Once your return is received and inspected at our fulfillment facility in Karachi:

  1. We will notify you via email of the approval or rejection of your return.

  2. Please allow 5–7 business days for exchange processing after inspection.

How to Initiate an Exchange

To start an exchange, please email contact@shopmuddat.com or contact: +923003630402 with your Order Number, receipt/proof of purchase, and the item(s) you wish to exchange. Do not send items back without contacting us first.